> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bettter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Receiving support tickets

> Configure a support email and receive visitor tickets from the public portal form.

The Support module gives visitors a contact form on your public portal. Submissions are emailed to the support address you configure in project settings.

## Dashboard Support tab

Open the **Support** tab at `/dashboard/[slug]/support`. The page shows:

* **Heading:** Support
* **Body:** Your support tickets arrive at **{email}**

If no support email is configured, the page shows **nowhere** instead of an email address — tickets cannot be delivered until you set one.

## Configure support email

In the project settings panel, expand the **Support** accordion:

| Field                   | Details                                                                                                                       |
| ----------------------- | ----------------------------------------------------------------------------------------------------------------------------- |
| **Email**               | Destination address (placeholder: `support@example.com`). Marked optional in the form, but required to enable the Support tab |
| **Descriptive message** | Text shown above the public support form (placeholder: `"How visitors can reach you or what to expect"`)                      |

The **Support** tab toggle in **Controls** is blocked until a valid support email is entered.

## Public support form

Visitors submit tickets at `{slug}.bettter.app/support`:

| Field       | Label                                                        |
| ----------- | ------------------------------------------------------------ |
| Bug toggle  | Reporting a bug?                                             |
| Name        | Your Name \*                                                 |
| Email       | Your Email \*                                                |
| Subject     | Subject \*                                                   |
| Message     | Describe your issue as detailed as you can \*                |
| Attachments | Screenshots (optional) — PNG/JPG, up to 3 images, 4 MB total |

Submit button labels: **Submit Ticket**, **Report a bug**, or **Sending…** while in progress.

On success, visitors see: **"Your message was sent. We will get back to you soon."**

## Email delivery

When a visitor submits a ticket, Bettter sends an email to your configured support address:

* **From:** New Support Ticket (or New bug report for bug reports)
* **Reply-To:** the submitter's email address
* **Subject:** the visitor's subject line (max 200 characters)
* **Body:** includes the submitter's name and message

You can reply directly to the email to respond to the visitor.

## Enable the Support tab

To show Support on your public portal:

1. Set a valid support email in project settings
2. Enable the **Support** toggle in **Controls**

If the Support tab is disabled, visitors see the standard disabled-page message.

## Next

You have completed Manage content. Continue to [Support settings](/3.configure/3.4-support-settings) to configure your support email and descriptive message.