> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bettter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Support settings

> Set the support email and descriptive message for your public support form.

Support settings determine where visitor tickets are delivered and what message appears above the support form. Open the **Support** accordion in the project settings panel.

## Fields

| Field               | Label                   | Placeholder                                  | Helper   |
| ------------------- | ----------------------- | -------------------------------------------- | -------- |
| Email               | **Email**               | `support@example.com`                        | Optional |
| Descriptive message | **Descriptive message** | How visitors can reach you or what to expect | Optional |

## Validation

| Field                        | Rule                | Error                                               |
| ---------------------------- | ------------------- | --------------------------------------------------- |
| Email (if set)               | Valid email format  | Please enter a valid email address                  |
| Descriptive message (if set) | Max 2000 characters | Descriptive message must be 2000 characters or less |

## Enabling the Support tab

Although the email field is labeled optional, a **valid support email is required** to enable the Support tab on your public portal.

* The **Support** toggle in **Controls** is blocked until a valid email is entered
* If email is empty or invalid when you save, the Support tab is forced off even if the toggle was on

See [Receiving support tickets](/2.manage-content/2.11-receiving-support-tickets) for how tickets are delivered and what the public form looks like.

## Descriptive message on the portal

When set, the descriptive message appears above the support form on `{slug}.bettter.app/support`. Use it to set expectations — for example response times or what information visitors should include.

## Next

Continue to [Controls](/3.configure/3.5-controls) to configure tab visibility, voting moderation, comments, and navigation.